Placing Orders
Order Tracking
Return & Exchange
Shipping
FAQ
Security & Privacy
Placing Orders
How do I place an order online?
Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen.
Can I place orders by phone?
As of right now that is not a feature we are offering. However, this is something we are working on and plan on having in the near future.
Can you put a "rush" on my order?
If you need your items before the normal processing and shipping time, please e-mail us at help@peopleprotection.com. We will do everything we can to accommodate your request. Please take note that the normal shipping time is 5-7 business days. Also, we cannot ship any pepper spray (including animal repellent sprays) to any state by Next Day Air or 2nd Day Air due to combustibility of the sprays.
What are my payment options?
Orders can be placed online using Visa, MasterCard, American Express or Discover Cards. As of now we do not offer payment by check.
Do you charge sales tax?
Sales tax will only be assessed for orders that are shipped within the state of Ohio (6.5%).
Do you have a minimum-order requirement?
People Protection has no minimum-order requirement for most of our favors. There are some exceptions, please check the product information pages.
Order Tracking
How do I check the status of my order?
You have several options for tracking your order: Track from the UPS Web site with your UPS tracking number, which we will email you when your order has shipped from our location. If your order is shipped directly from one of our vendors, please contact us via e-mail at help@peopleprotection.com
Will I get an email confirmation after I place my order?
Yes, you will immediately receive an email confirmation of your order.
How do I make changes or cancel my order?
You may make changes or cancel your order as long as the order has not been processed or personalized. We strongly suggest you e-mail customer support as soon as possible with changes or cancellations so we can accommodate your request without any additional charges.
Return Guarantee and Exchanges
What is your return and exchange policy?
We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact our customer-care consultants via e-mail for a return authorization within 30 days of receipt. Please note, your return authorization number will expire 30 days after issuance. Please follow these easy steps.
Step 1
Enter the RAN in the appropriate space provided on the return label which is part of the packing slip you received with your shipment.
Step 2
Affix the Return Label to the original shipping box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return or exchange that are not in resalable condition.
PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
How long before I receive my refund?
After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.
Do you charge restocking fees?
Orders returned within 30 days of receipt will not be charged a restocking fee. Items received after 30 days may be subject to a restocking fee.
What if I received my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If there's any damage, please contact us at your earliest convenience, but no later than 7 days after the package was delivered. A customer-care specialist will help you file a claim with UPS.
Shipping
Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalizing if requested) plus shipping time equals delivery time. Each order is processed within three-to-five business days. Our "item details" provide additional information on production, so be sure to check before ordering.
To offer you the widest selection of high-quality and unique products, we use additional vendors for some of the items on our Web site. Because shipping may vary depending on the vendor, please see "item details" for production times. Please note that, in some cases, you may receive multiple packages.
Do you ship to Post Office Boxes?
Unfortunately, we cannot ship to PO Boxes. We ship UPS and are required to have a physical address for delivery.
Do you ship to APO/FPO addresses?
At this time, we do not ship outside the U.S., U.S. territories or Canada.Please see pepper spray and product law to see what states and or countries are prohibited from receiving such products.
Currently due to the nature of our products we cannot ship items out of the continental US. This also includes the following states
At this time, we do not ship outside the U.S., U.S. territories or Canada.
The following is a list of states we cannot ship certain products to:
States that we cannot ship pepper sprays to are: New York, Massachusetts, Wisconsin, Alaska, Hawaii, and any other US Territory. Also, we cannot ship any pepper spray (including animal repellent sprays) to any state by Next Day Air or 2nd Day Air due to combustibility of the sprays.
States we cannot ship any stun device to: New York, Massachusetts, Michigan, Illinois, New Jersey, or the city of Philadelphia, PA. These are state laws and we have no control over those.
States we cannot ship tasers to: New York, Massachusetts, Illinois, New Jersey, Rhode Island, Wisconsin, Michigan, Hawaii, or the city of Philadelphia, PA. Again, these are state laws we must follow.
The pepper spray, stun gun, and taser restrictions are currently on their respective web pages.
Currently, all shipping restrictions are on our shipping policy page.
Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination.
What are your shipping options?
We work with UPS and offer regular ground shipping, and 3-day guaranteed delivery. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee.
Will the items on my order ship together or separately?
In order to offer our customers the widest and most unique selection, some items may ship separately. You will not be billed for each shipment – only one shipping charge will be added.
FAQ's
Do you have a printed catalog?
Unfortunately, we do not offer a printed catalog. You can view our entire collection online.
Do you have an affiliate marketing program?
We do not yet offer an affiliate program.
What is your contact information for the press?
All press inquires should be emailed or addressed to the following address: media@peopleprotection.com
I am a vendor. How do I submit my products for consideration?
In our quest for unique products we welcome vendor enquiries. Please email us at vendorsales@peopleprotection.com
Where can I read feedback from your customers?
If you'd like to know what our customers say about us, please visit our testimonials page.
Privacy and Security Policy
Are online transactions on your site secure?
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology through PayPal. At no point will your payment information be visible to anyone. Not even us. The only information will will have is your contact and shipping information.
How do you use my contact information?
We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.
Contact Us
If you have any questions and would like to speak with a customer-care representative, you can contact us by:
E-mail:
E-mail us at help@peopleprotection.com. Most e-mails are answered within 24 hours. Please note that weekend e-mail responses may be delayed.
Mail:
Attn: Customer Service Manager
PeopleProtection.com
PO BOX 3280
Youngstown Oh, 44513
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